The National Hajj Commission of Nigeria (NAHCON) has moved swiftly to address growing concerns over its selection of 10 lead private tour operators (PTOs) for the 2025 Hajj. In a decisive step, the Commission has invited formal complaints from the public, setting a January 3 deadline for submissions.
This action comes on the heels of public discontent and allegations of irregularities in the selection process. The Commission had, on December 27, 2024, announced the names of 118 PTOs approved for Hajj and Umrah operations. Among these, 10 lead PTOs were designated to oversee Hajj administration in the private sector, divided across Kano, Lagos, and the Federal Capital Territory (FCT) zones.
Call for Evidence
NAHCON, through its Assistant Director of Information and Publication, Fatima Sanda Usara, has encouraged individuals and groups with credible evidence to challenge the selection of any of the 10 lead companies.
“In light of recent complaints, the Commission wishes to inform the public that it is ready to formally entertain grievances against any of the lead companies,” Usara stated in a press release on Wednesday.
She urged complainants to submit verifiable evidence that justifies why any company should be deemed unfit. According to Usara, these submissions will guide a review and thorough investigation to ensure transparency and accountability.
“All written submissions must be addressed to the Chairman, National Hajj Commission of Nigeria (NAHCON), and delivered by Friday, January 3, 2025,” she added.
Commitment to Fairness
NAHCON’s Chairman and Chief Executive Officer, Professor Saleh Usman, reassured stakeholders that the Commission is committed to fairness and impartiality. He guaranteed that all submissions would be treated with strict confidentiality.
“Please accept the Chairman’s assurance that all submissions will be treated with the confidentiality they deserve. All investigations will be conducted in line with the Commission’s commitment to fairness,” Usara emphasized.
The Commission also appealed for cooperation from the public to help achieve its goals, underscoring its neutrality in handling the matter.
“The National Hajj Commission of Nigeria wishes to reassure the public that it will remain neutral in the discharge of its obligations to stakeholders,” the statement concluded.
Background on the Selection Process
The selection of PTOs has always been a critical element in the administration of the annual Hajj pilgrimage, a cornerstone of religious practice for millions of Muslims worldwide. NAHCON is tasked with ensuring that both public and private sector operators meet strict standards set by Saudi Arabia.
For the 2025 Hajj, the 10 lead PTOs were selected from a pool of 118 approved operators, with four companies representing the Kano zone, and three each from Lagos and the FCT zones. The process was reportedly carried out in compliance with Saudi directives aimed at streamlining operations and ensuring quality service delivery.
However, the announcement of these lead companies sparked criticism, with allegations ranging from favoritism to non-compliance with regulatory guidelines. Stakeholders in the private sector have expressed concerns about the criteria used, prompting NAHCON to adopt a more transparent approach by inviting complaints.
Public Reactions and Stakeholder Concerns
The move by NAHCON has drawn mixed reactions from stakeholders. While some have praised the Commission for opening its decision to public scrutiny, others remain skeptical about the outcome of the investigations.
A representative of one of the aggrieved tour operators, who requested anonymity, said, “This is a step in the right direction, but we hope it’s not just a formality. NAHCON needs to prove that it is serious about addressing these issues.”
Another stakeholder emphasized the importance of accountability in maintaining trust within the Hajj industry. “The Hajj is a sacred duty, and any perceived irregularity undermines the entire process. This probe must be thorough and impartial,” they stated.
The Bigger Picture
This controversy is not the first time NAHCON’s processes have come under scrutiny. In previous years, allegations of corruption, favoritism, and inefficiency have dogged the Commission, raising questions about its ability to oversee such a significant religious obligation effectively.
NAHCON has repeatedly affirmed its commitment to reforming the Hajj process. Its leadership under Professor Usman has introduced measures aimed at increasing transparency, such as digital registration and improved monitoring of PTOs.
Next Steps
As the January 3 deadline approaches, NAHCON has urged stakeholders to prioritize evidence-based complaints. The Commission has assured the public that all allegations will be investigated thoroughly, and appropriate action will be taken against any PTO found guilty of wrongdoing.
For now, the focus remains on whether this process will restore confidence in NAHCON’s ability to manage Hajj operations. As one stakeholder aptly put it, “The true test of NAHCON’s commitment lies in how it handles these complaints. Actions speak louder than words.”
