The National Education Loan Fund (NELFUND) has acknowledged the difficulties some students are experiencing with the Student Loan Application portal and provided comprehensive solutions to address these issues.
In a recent Twitter post, NELFUND outlined several common problems and corresponding steps students can take to resolve them.
- Missing Schools on Institution List:
- Issue: Students have reported that their schools are not listed on the application portal.
- Solution: Students should contact their institution’s ICT department to liaise with NELFUND for inclusion.
- Unverifiable JAMB Numbers:
- Issue: Some students are unable to verify their JAMB numbers.
- Solution: Students should contact their schools to ensure their admission details are correctly supported and recorded by JAMB.
- State-Owned Institution Applications:
- Issue: Students from state-owned institutions are currently unable to apply.
- Solution: NELFUND stated that the initial rollout phase is exclusive to federal institutions. Students from state-owned schools should wait for further announcements.
- Dropdown List of Institutions Not Visible:
- Issue: Some users cannot see any institutions in the dropdown list on the portal.
- Solution: Students should check their internet connection and refresh their browser.
- Email Verification Problems:
- Issue: Students are facing difficulties verifying their accounts via email.
- Solution: Students should ensure they are entering the correct email address during the verification process.
- Unverifiable Matriculation Numbers:
- Issue: Students’ matriculation numbers are not being verified on the portal.
- Solution: Students should contact their school’s ICT department to ensure their records are uploaded to the Students Verification System (SVS).